Shipping policy

Last updated: May 14, 2026

We ship custom rhinestone designs, DTF transfers, HTV transfers, and template boards from our Los Angeles workshop to customers in the United States and over 50 countries worldwide. This page explains how shipping works at Rhinestone.Design.

Production time (before shipping)

Production happens in our LA workshop and takes time. The shipping clock starts after production is complete.

  • Standard production: 5–7 business days from order confirmation
  • Expedited production (3-Day Rush): 3 business days from order confirmation, available at checkout for an additional charge
  • Large/bulk orders (1,000+ pieces): contact support@axiland.com for production timeline

Production time and shipping time are separate. Total time = production + shipping.

Domestic shipping (United States)

We ship via USPS, UPS, and FedEx. The carrier and service level are chosen at checkout. Typical timelines after production completes:

  • USPS Ground Advantage: 3–5 business days
  • UPS Ground: 1–5 business days (zone-dependent)
  • UPS 2nd Day Air: 2 business days
  • UPS Next Day Air: 1 business day
  • FedEx options: similar to UPS

All domestic orders include tracking and basic insurance up to $100. Additional insurance available at checkout.

Free shipping

US orders over $150 ship free via standard ground service. Eligibility is shown at checkout.

Local pickup (Los Angeles)

Orders can be picked up free at our LA store: 305 E 9th St, Unit 124, Los Angeles, CA 90015. Pickup hours: Monday–Saturday 9:00 AM – 4:00 PM, closed Sundays. You will receive an email when your order is ready for pickup. Bring ID and order confirmation.

International shipping

We ship to over 50 countries via USPS International, UPS Worldwide, and DHL Express. Service availability and rates are calculated at checkout based on destination.

Typical international timelines after production completes:

  • USPS International: 7–21 business days
  • UPS Worldwide Saver: 3–5 business days
  • DHL Express: 2–5 business days

Customs, duties, and taxes

For all international shipments, customs duties, import taxes, and brokerage fees are the responsibility of the recipient and are not included in our shipping rates. We declare full retail value on customs forms as required by law; we cannot mark shipments as "gift" or undervalue declarations.

Lost or stuck packages

Packages marked "delivered" by the carrier but not received: contact the carrier first to confirm GPS scan location, then email support@axiland.com within 14 days for assistance.

Packages stuck in transit for more than 14 business days (domestic) or 30 business days (international) past expected delivery: email support@axiland.com — we will file a trace and, if confirmed lost, ship a replacement at no charge.

Address accuracy

Please confirm your shipping address is complete and accurate before checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. Address change requests received after the order has shipped cannot be processed.

Shipping during holidays

US holiday delivery cutoffs are posted on our homepage during November–December. Production capacity is limited in the final two weeks of December — order early to guarantee delivery before Christmas.

Contact

support@axiland.com · 1-833-AXILAND (1-833-294-5263)

Axiland · 305 E 9th St, Unit 124 · Los Angeles, CA 90015